Awful wifi with Hub Two
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Awful wifi with Hub Two
19-02-2022 12:33 PM - edited 19-02-2022 12:34 PM
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I'm wondering if I have a faulty unit as the signal is barely reaching upstairs. The old technicolor router was better than this before it expired😬 Tested the available different channels with no improvement, hoping @bobpullen might have some ideas?
Re: Awful wifi with Hub Two
30-04-2022 4:38 PM
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Apologies, only just seen this post in my notifications list.
I'm assuming you arrived at an alternative solution (or managed to get a replacement) as the hub doesn't seem to be online at the moment?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Awful wifi with Hub Two
30-04-2022 4:56 PM
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No worries! Yes I got a bt business smart hub 2 for £15 from evilbay.
Apart from the firmware being stuck on v0.17.00.10253 it's great!
Re: Awful wifi with Hub Two
30-04-2022 9:02 PM - edited 30-04-2022 9:03 PM
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Which is odd, as the two devices have identical Wi-Fi hardware. The drivers are probably different though with your firmware being older.
Glad to hear it's sorted though.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Awful wifi with Hub Two
30-04-2022 10:24 PM
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Re: Awful wifi with Hub Two
01-05-2022 1:22 AM
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If so, it has to be a fault with the specific unit you have. As mentioned, what's under the hood is identical to what you're using now
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Awful wifi with Hub Two
01-05-2022 5:08 AM
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Re: Awful wifi with Hub Two
02-05-2022 3:29 PM
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@bobpullen wrote:
If so, it has to be a fault with the specific unit you have.
In which case, there might be a case for a replacement under warranty.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Awful wifi with Hub Two
02-05-2022 3:39 PM
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As I got it from ebay for rather less than £99 to check it wasn't a router fault causing ongoing speed issues i doubt it qualifies 😅 thanks though!
(no idea why there's a in my last comment )
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