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Asus DSL-AX82U Router not connecting to Internet

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riatoms
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Registered: ‎14-04-2016

Asus DSL-AX82U Router not connecting to Internet

A week ago, we upgraded to full fibre broadband.

Ever since then I have tried to get my Asus DSL-AX82U Router to work again.

It worked perfectly before the upgrade.

I followed lots of advice and tips in the Plusnet Forums and online, even bought a new cable.

As soon I connect our old Plusnet router with the same ethernet cable I use with the Asus router, it connects straight away to the internet.

I must have hard reset the router at least 10 times. Nothing works.

I have been in contact with Asus’s support, but they just tell me I must get in touch with my ISP to get the correct settings.

Apart from filling in the broadband username, password and changing the wan connection type to PPPoE, what other settings should I use or change?

I am very grateful for any help.

13 REPLIES 13
MisterW
Superuser
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Re: Asus DSL-AX82U Router not connecting to Internet

Make sure you have the @plusdsl.net suffix in the username.

Make sure that 802.1Q is set to disable

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
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Re: Asus DSL-AX82U Router not connecting to Internet

Hey there @riatoms , did you manage to get this sorted or do you need me to check into it for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
riatoms
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Registered: ‎14-04-2016

Re: Asus DSL-AX82U Router not connecting to Internet

Hello,

Thank you for your help.

I already have the following set as you suggested.

Username                                       xxxxx@plusdsl.net

Password                                        xxxxx

Thank you,

Ria

riatoms
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Registered: ‎14-04-2016

Re: Asus DSL-AX82U Router not connecting to Internet

No, not resolved.

I am at a total lost 😓

MisterW
Superuser
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Re: Asus DSL-AX82U Router not connecting to Internet

That screen dump shows 802.1Q is enabled, you need to select the 'No'  box

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

riatoms
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Re: Asus DSL-AX82U Router not connecting to Internet

Thank you,

 

I will check this.

 

Are there any other settings I need to change?

 

When I looked for the internet settings, there seems to be no difference in the settings for broadband and fibre broadband on PlusNet.  

 

User Name                             xxxxx@plusdsl.net

Password                               xxxxx

WAN Connection Type          PPPoE

VLAN Active

VLAN ID (802.1q)  101

VLAN ID (802.1p)  0

 

To be able to access the Asus router setup page I need to unplug the RJ45 cable from the Plusnet Hub router and connect it to the Asus router‌ and start a new connection again, every time. Not easy, very frustrating and time consuming. 🙄 ☹️ 🙈

Thank you for your help, really appreciate it.

 

Maria

MisterW
Superuser
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Re: Asus DSL-AX82U Router not connecting to Internet

Those are the settings for FTTC ( fibre to the cabinet ) confusing called Unlimited Fibre. According to your first post you have Full Fibre ( FTTP )  Is that correct ?

FTTP does not require  Vlan ID and will not work if one is enabled

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

riatoms
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Re: Asus DSL-AX82U Router not connecting to Internet

Good morning,

This is all quite confusing,

The settings I posted I have got from PlusNet’s website.

And yes, we have full fibr74 now.

I have 802.1Q set to disable.

Thank you

bobpullen
Community Gaffer
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Re: Asus DSL-AX82U Router not connecting to Internet

Fix

@riatoms - you're connecting an ethernet cable between the blue WAN port on the Asus and a LAN port on the Openreach ONT, yes? Without the Plusnet hub connected anywhere and without anything plugged into the DSL socket on the Asus?

The WAN type in your latest screeshot is incorrect. You have it configured as DSL/VDSL. You do not have an xDSL connection as you are on full fibre. I'll see if I can dig out my Asus hub and provide you with the settings I have there...

Edit: my settings are attached. It's a different model that doesn't have an integrated DSL modem so I'll be missing some of the options you have. It's set up to work with full fibre/FTTP though so hopefully gives you some clues to work with.

Bob Pullen
Plusnet Product Team
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MisterW
Superuser
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Re: Asus DSL-AX82U Router not connecting to Internet

@riatoms following g on from @bobpullen s post. On your model I believe you need to select 'ethernet' from the wan type drop down and then configure the wan settings

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

riatoms
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Re: Asus DSL-AX82U Router not connecting to Internet

Yes, I am connecting an ethernet cable between the blue WAN port on the Asus and a LAN port on the Openreach ONT, without the Plusnet hub connected anywhere and with nothing plugged into the DSL socket on the Asus. 

 

Will try settings in your screenshot shortly🤞

Thank you for your help again. 

riatoms
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Re: Asus DSL-AX82U Router not connecting to Internet

Something elese to try, thank you 

riatoms
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Registered: ‎14-04-2016

Re: Asus DSL-AX82U Router not connecting to Internet

It worked!!! 😁 😁

 

Thank you very much for all the help.