Activation day - cannot connect to internet

[#1]

Hi - today is my activation day and I cannot connect via my router.

I get a connection ( blue light) via setup@plusdsl.net but when following the instructions to connect via my broadband username I just get nothing ( orange light ).

what next?.

[#2 · Accepted solution]

@jcw13579 

I'm afraid that you have to wait until you get a message from Plusnet saying that they have set up your account. This can take up until midnight. Once you have the message then if it doedn't come to life then this might help:

If you are a new Plusnet customer and getting a very low download speed the chances are that your hub is not configured correctly and is still at the default settings.

The way that a new service works is that initially Openreach will activate the line. At this point the hub will synchronise with the broadband infrastructure and you may get connected at slow speed. The reason for this is that Plusnet have not activated the service at their end. The way that it’s supposed to work is:

1. The Openreach installation is completed
2. Plusnet are advised.
3. Plusnet set up the account and advise the customer that they can now connect their hub.
4. The hub autoconfigures by changing the hubs default username and password to the customers personal settings.

This can go wrong.

What to do in these circumstances.

1. Try a factory reset of the hub by pushing a paperclip or similar in to the reset hole and hold the switch closed for about 30 seconds.
2. Leave it 10 minutes or so and see if that fixes it,

If that doesn’t work:

3. Log in to the hub by putting 192.168.1.254 in the address field of your web browser.
4. On the broadband page (I think, you may need to look through the pages to find it, depending on which hub you have) you should find the username. If it’s setup@plusdsl.net then it hasn’t configured itself.
5. Remove the DSL cable.
6. Change the username to your account username in the form <username>@plusdsl.net.
7. Enter your account password.
8. Plug the DSL cable back in.
9. If it doesn’t try to connect select Connect (again you may need to look through he pages to find it).

[#3]

Hi @jcw13579 welcome to the forums

Activation day can be any time between 00:00 and 23:59, you should receive commination from Plus Net when the line is activated.

Hope this helps

Dan.

[#4]

Hi - thanks both for the responses .

I’ve had the mail from plusnet saying that “ Home phone - your service is ready” - is that different to a notification saying “ your broadband is ready”?

[#5]

@jcw13579 

That's it. I assume that you are now up and running.

[#6]

Yes all fine now.

Instructions should be clearer tbh.

thanks!

jonathan