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5G drops out

FIXED
Dicko
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎29-08-2019

5G drops out

I am unable to use the 5G WiFi reliably. Whilst connected to 5G i lose internet connectivity at random until i switch back to 2.4G which is solid. This happens on my laptop and my Apple Iphone.

 

The router is about 6 feet away from me

 

My firmware is "Software version 4.7.5.1.83.8.263 Last updated 09/03/19"

 

Do i need this updating?

4 REPLIES 4
Baldrick1
Seasoned Hero
Posts: 5,992
Thanks: 2,649
Fixes: 177
Registered: ‎30-06-2016

Re: 5G drops out

Sorry, this is the latest firmware. Some are asking for an older firmware to be downloaded.

Dicko
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎29-08-2019

Re: 5G drops out

How do i get an older firmware and will this fix the 5G wifi issue?

Baldrick1
Seasoned Hero
Posts: 5,992
Thanks: 2,649
Fixes: 177
Registered: ‎30-06-2016

Re: 5G drops out

Hopefully a Plusnet staffer will come along and help.

My answer is included in this post to another victim. https://community.plus.net/t5/Fibre-Broadband/Wifi-Authentication-Errors/m-p/1666839#M100287

Dicko
Newbie
Posts: 3
Thanks: 1
Fixes: 1
Registered: ‎29-08-2019

Re: 5G drops out

Fix

Ok, so it appears to be stable on 5G if i drop the Wireless i/f type to 802.11a/n (up to 450Mb/s)

 

I'll leave it on that for now.

 

Sorted

 

🙂