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your order is delayed call us

ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

your order is delayed call us

if this is how you treat new customers after you take their money maybe i should cancel and get a refund

15 REPLIES 15
ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Re: Order delayed without any information

mine is too but you took my money

dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
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Registered: ‎11-01-2008

Re: your order is delayed call us


Moderators Note


This topic has been moved from Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Re: your order is delayed call us

Can you tell me why pls
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
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Registered: ‎27-04-2007

Re: Order delayed without any information

Hi @ladyrebecca111, I'm really sorry to see that. Can you send me a private message with your username so I can help out? 

 

Just so you're aware you'll need to make 2 more posts before you'll be able to send a PM. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Cancel

You took my money why the delay
ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Can't believe it

U have bad customer service
ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Re: Order delayed without any information

Sent message.
RealAleMadrid
Aspiring Hero
Posts: 2,739
Thanks: 1,415
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Registered: ‎07-07-2009

Re: Cancel

@ladyrebecca111 Your multiple posts do not help you or Plusnet staff. There have been a lot of delays to orders recently because Openreach (who do all the provisioning work) have been taking strike action on a number of days which has obviously caused problems which are completely out of Plusnet's control.

ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Re: Cancel

I was told I had to make two more posts to receive and make private messages. Don't get huffy with me when it's your lousy system. Thank u for the info
dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: your order is delayed call us


Moderators Note


Many posts and topics from same OP moved into one thread.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Order delayed without any information

Thanks for the message ladyrebecca111, we needed to place your orders manually so I've just taken care of that now. As we have to allow 14 days for a line to move from one provider to another that will take place on 22/9/22 and you should receive the router through the post a day or two before that. 

 

Do give me a shout if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ladyrebecca111
Newbie
Posts: 8
Registered: ‎08-09-2022

Re: Order delayed without any information

What will my phone number be?
holpol93
Newbie
Posts: 4
Registered: ‎09-09-2022

Re: Order delayed without any information

Sending 10 posts so I can PM

holpol93
Newbie
Posts: 4
Registered: ‎09-09-2022

Re: Order delayed without any information

Sending 10 posts so I can PM