wi fi connection

[#1]

Hi All.

 Just been connected this morning ,full fibre300.

workmen was spot on all done in very quick time.

 having a problem logging to wifi,pc was connected via the button on the router as i cant get the password right no matter how many times i try ,pc or phones.

iam not  keyboard expert and am sure its my fault but no manner how many times i try i just cant get it to connect.

 70 odd years old and not key board savvy.

thanks

[#2]

@markbivvy Welcome to the forums. What type of connection did you have previously - if any? 

If it was FTTC, the only changes you would have to make would be to disconnect the cable between your phone master socket, and connect the Ethernet cable between the newly installed ONT  and the WAN port in your router.

Did the installation engineer not check your connection was OK before leaving?

[#3]

Thanks jab 1

virgin router,which is un plugged

[#4]

we are now broadband only

[#5]

Ah, so you were with Virgin previously. As asked before, though, did the engineer not check you had a connection before leaving - they are supposed to?

[#6]

Did the installation engineer not check your connection was OK before leaving?

yes,both boxs are side by side connected to each other.

[#7]

internet is working as my pc is connected to the wifi,via the button on the router,just cant get the password to work.

[#8]

So, he did not confirm that you could get a connection - i.e. that you could connect to a page on the internet?

[#9]

no

[#10]

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@markbivvy wrote:

internet is working as my pc is connected to the wifi,via the button on the router,just cant get the password to work.

---

Which password? I am left wondering if Plusnets systems haven't fully updated.

[#11]

password on the sticker and pull of one on the router

[#12]

I am left wondering if Plusnets systems haven't fully updated.

Thanks J, this could be it .

[#13]

I suggest you call Plusnet and ask their  advice.

[#14]

ok John,

thank you.

[#15]

Moderator's note:
Thread moved from Full Fibre to My Order