cancel
Showing results for 
Search instead for 
Did you mean: 

reward card email

FIXED
rue23
Interested
Posts: 2
Registered: ‎12-11-2021

reward card email

Hi I have still not received my gift card email, please can this be investigated. Many thanks
5 REPLIES 5
rue23
Interested
Posts: 2
Registered: ‎12-11-2021

no link to claim gift card received

hi . i have decided to move to plusnet from BT so i have sign of 18 months contract , where £65 gift card was part of deal , unfortunately link to claim this card , never arrived, please advice ,
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: no link to claim gift card received

Fix

Good Morning @rue23, I am sorry for  the delay in getting back to you and for any concern caused with regards to your cashback.

 

Once your service have gone live with us, within the 10 working days following this you will receive an email to claim your reward (please also keep an eye out in your junk mailbox also). You have 2 months to claim this after which point it will expire. Once you have claimed this, the reward will be sent out and received within 30 days.

 

If you still haven't received an email after 10 working days of your service going live, please get back to us so we can take a further look for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 28,539
Thanks: 6,311
Fixes: 1,459
Registered: ‎11-01-2008

Re: reward card email


Moderators Note


Topics merged.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Ef
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-11-2021

Re: no link to claim gift card received

Hi,

My service was activated on 2/9/21 and I still haven't received any notification regarding the £75 reward card. I posted on the forum three weeks ago but received no reply. I have also contacted the Plusnet reward card customer support but they have no details on their system and so have told me that no card has been ordered in my name. If someone could look into this for me it would be much appreciated.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: no link to claim gift card received

Hiya @Ef, I have replied further regarding this on your other post.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team