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new customer order delayed

FIXED
earwigo
Newbie
Posts: 4
Fixes: 1
Registered: ‎25-02-2022

new customer order delayed

no info given,

so my question is why and how long

not a good start!

7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,888
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: new customer order delayed

Hiya @earwigo,

 

I am really sorry that you have not received an update and for any inconvenience caused.

 

I have reviewed your order and I can confirm that it has been accepted. Your orders are committed to complete on the 11/3/2022 and the broadband can take up to midnight to go live.

 

Please get back in touch if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
earwigo
Newbie
Posts: 4
Fixes: 1
Registered: ‎25-02-2022

Re: new customer order delayed

@SammyM

 

yes, I was given that date, then I received a message saying the order has been delayed, confusing, I'll be patient and wait and see, thanks anyway.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,888
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: new customer order delayed

I have checked the orders and the latest update is that they have now gone committed again for that date and the delay has cleared.

 

I am sorry for the confusion and I have left the ticket with that time so that they can monitor it should there be any further delays.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
earwigo
Newbie
Posts: 4
Fixes: 1
Registered: ‎25-02-2022

Re: new customer order delayed

Fix

@SammyM

 

I'm very grateful to you, thank you

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: new customer order delayed

I'm glad to see @SammyM has managed to get the update for you. Smiley

Everything appears to be going ahead for the 11th 

 Adam
 Plusnet Help Team - Leeds
earwigo
Newbie
Posts: 4
Fixes: 1
Registered: ‎25-02-2022

Re: new customer order delayed

@SammyM 

 

Today, Another message saying order delayed

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,888
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: new customer order delayed

Thanks for getting back to me, I appreciate it and I am really sorry @earwigo for the confusion that is being caused.

 

I can assure you that there is no delay and the orders will complete. It looks like the message was sent in error by our automation and I closed this ticket to avoid further confusion.

 

Please get back in touch if you need any further help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team