new customer order delayed

[#1]

no info given,

so my question is why and how long

not a good start!

[#2]

Hiya @earwigo,

I am really sorry that you have not received an update and for any inconvenience caused.

I have reviewed your order and I can confirm that it has been accepted. Your orders are committed to complete on the 11/3/2022 and the broadband can take up to midnight to go live.

Please get back in touch if you need any further help.

[#3]

@SammyM

yes, I was given that date, then I received a message saying the order has been delayed, confusing, I'll be patient and wait and see, thanks anyway.

[#4]

I have checked the orders and the latest update is that they have now gone committed again for that date and the delay has cleared.

I am sorry for the confusion and I have left the ticket with that time so that they can monitor it should there be any further delays.

[#5 · Accepted solution]

@SammyM

I'm very grateful to you, thank you

[#6]

I'm glad to see @SammyM has managed to get the update for you.

Everything appears to be going ahead for the 11th 

[#7]

@SammyM 

Today, Another message saying order delayed

[#8]

Thanks for getting back to me, I appreciate it and I am really sorry @earwigo for the confusion that is being caused.

I can assure you that there is no delay and the orders will complete. It looks like the message was sent in error by our automation and I closed this ticket to avoid further confusion.

Please get back in touch if you need any further help.