Welcome to our community forums @bburtonshaw
Did you sign up directly through our site or via an affiliate like Quidco/TopCashBack?
Cheers for the clarification.
You should receive an e-mail to redeem the cashback within 10 working days of your broadband service going live.
Once redeemed, you'll receive your cashback within 30 days.
Let us know as soon as possible if you encounter any issues.