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careline digital telecare device

dvorak
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Re: careline digital telecare device


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This topic has been moved from Full Fibre to My Order

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bmc
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Re: careline digital telecare device

@ND1 

Can you not place the order online?

 

Brian

corringham
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Re: careline digital telecare device

When I moved a relative with a careline type device to BT FTTP on a social tariff they asked what model it was and told me it didn't use the phone line - I did check with the care company and they confirmed it had a SIM (I felt a bit daft as I should have realised!).

So it is quite possible for the ISP to take enough interest to avoid issues (either cutting off the careline device, or refusing to migrate a customer because they have one). In fact I'd suggest it is essential that ISPs do this - otherwise there is going to be a lot of last minute issues to resolve.

pvmb
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Re: careline digital telecare device

@corringham 

"So it is quite possible for the ISP to take enough interest to avoid issues (either cutting off the careline device, or refusing to migrate a customer because they have one). In fact I'd suggest it is essential that ISPs do this - otherwise there is going to be a lot of last minute issues to resolve."

Indeed.

I wonder how refusing to transfer at this point leaves people who DO have landline phones and careline devices?

1. Landline phone is a Plusnet service
Plusnet will have to deal with this at some point - they can't just cut the phone and (potentially) leave users stranded.

2. Landline phone is not a Plusnet service
I guess in this case Plusnet will be leaving the other supplier to sort it out. Not sure what that means for customer's existing PN digital services.

Perhaps Plusnet will firstly proceed (as now?) on the basis of 2. Then, in the end, when everyone left is (hopefully?) a Plusnet landline phone customer, deal with them all in a batch?

[A little bit of politics!]

This does all seem to have the feel of 'A Great British Mess' - seemingly largely as a consequence of past political policies of 'competition' and 'liberating' the communications industry.

I may no longer have a landline telephone line - but I still own a wired telephone with a blue Mercury button on it!

mike600
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Re: careline digital telecare device

I saw the same thing happen about a month ago.

 

Even though I demonstrated to the engineer (a subcontractor) that it had already been moved away to a 4G/5G connection, his hands were tied - computer says no.

 

He had to refer it back to Openreach for an actual Openreach engineer to come back and do the work that he could have done.

jab1
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Re: careline digital telecare device

To put it politely, that is beyond crazy, @mike600 .

John