@Dan_the_Van
I was thinking more about the expectations of repair time etc when a service goes faulty.
Whilst the T&C's may well be outdated they are still current, and it is up to the customer to determine if they are suitable, (in terms of SLAs etc), for their requirements and needs.
In terms of actual bandwidth usage, I don't see a problem: most people WFH will be doing so during the daytime, whereas the "busy" period for broadband, when contention causes slowdowns is generally in the evenings. So in that respect, bandwidth usage is self regulating.
"Plusnet no longer offer a Business contract and appeared happy to migrate them to a residential contract."
I thought that Plusnet Business customers were being encouraged to move to BT Broadband?
