cancel
Showing results for 
Search instead for 
Did you mean: 

activation date

FIXED
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

activation date

my broadband goes live tomorrow but i have solid blue light on my router but wireless and internet not working can someone take a look see if may have gone on early or in process im using the setup as username and its blue
12 REPLIES 12
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

Re: activation date

if someone can take a look at this when they can would be great thank you👍🏻
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: activation date


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: activation date

You could try replacing the 'setup' username with your own account name / password combination and see if that works
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

Re: activation date

can i do password reset?
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: activation date

shouldn't need to do a password reset, the details are the same that you use to log in to the PN member centre.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

Re: activation date

ok thank you ik try that now and let you know
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: activation date

the username for the router is <username>@plusdsl.net
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

Re: activation date

the password isnt working just red light now
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: activation date

order probably hasn't completed then, need a staff member to confirm that.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

Re: activation date

ok thank you
dyoung1981
Hooked
Posts: 7
Registered: ‎28-04-2020

Re: activation date

hi ive had an email that my broadband is now live but when i use password its not working can you advise what to do next
dvorak
Moderator
Moderator
Posts: 28,423
Thanks: 6,253
Fixes: 1,453
Registered: ‎11-01-2008

Re: activation date

Fix
easiest thing might be to stick a pin in the back of the router for 30 seconds to do a factory reset and let it detect the settings.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'