activation date

[#1]

my broadband goes live tomorrow but i have solid blue light on my router but wireless and internet not working can someone take a look see if may have gone on early or in process im using the setup as username and its blue

[#2]

if someone can take a look at this when they can would be great thank you👍🏻

[#3]

Moderators Note

This topic has been moved from Fibre to My Orders

[#4]

You could try replacing the 'setup' username with your own account name / password combination and see if that works

[#5]

can i do password reset?

[#6]

shouldn't need to do a password reset, the details are the same that you use to log in to the PN member centre.

[#7]

ok thank you ik try that now and let you know

[#8]

the username for the router is <username>@plusdsl.net

[#9]

the password isnt working just red light now

[#10]

order probably hasn't completed then, need a staff member to confirm that.

[#11]

ok thank you

[#12]

hi ive had an email that my broadband is now live but when i use password its not working can you advise what to do next

[#13 · Accepted solution]

easiest thing might be to stick a pin in the back of the router for 30 seconds to do a factory reset and let it detect the settings.