Where is openreach? Why is the Plusnet number down?

[#1]

Hi 

Is anyone else having problems with the Plusnet number 0330 123 9123?
It either doesn't connect or I get a message "We appologise this service is temporarily unavailable".

Openreach engineer appointment for fibre installation this morning was a no-call no-show. 

I had to confirm this appointment via my mobile about 3 times and took a call yesterday so they definitely have my number. 

Openreach just tell me to call my provider.

[#2]

I can't get onto Plusnet either, so frustrating.

[#3]

Nor I

[#4]

@Townman  / @MisterW Any ideas?

[#5]

I will escalate it!

[#6]

I am having the same problem. I have not even moved over to plusnet yet as installation of fibre failed today. They fitted kit indoors. Different team need to run new cable route. He said they wont make an appointment. I need to be there to discuss how I want it done , and not come home to find drive dug up. So I want plus net to ensure open reach make an appointment. They will also need neighbour ( shared drive) needs to confirm they can do the work ( which she will) So been trying all the numbers , and none work ! Not a good start. Perhaps I should have stated with Talktalk

[#7]

Hi @hellfleet1,

Thank you for making us aware of this. We've passed on your comments on to the relevant team, who are looking into this.

James

[#8]

@Musicegbdf This (no phone) issue has been advised. It should be resolved as soon as possible.

[#9]

Thank you James and Jab1.
I have to say I came to plusnet as my friends all said how good it is. Surprised that phone only way to contact and not some email backup for complex issues. Talk talk who I have been with for 25+ years and had no issues , are throwing big discounts to stay , but I like the idea of UK contacts with great backup even if it costs more. Not a good start though

[#10]

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@Musicegbdf wrote:
Not a good start though

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James very promptly grabbed ny escalation.  That said the above comment seems a tad harsh, given what is apparently going on out there ... Phone networks down: EE, BT, Three and Vodafone all not working in mass outage

That does explain why I have had some difficulties making EE mobile calls.

[#11]

Yes, i did say that at first. But you will see it was me that posted the big mobile outage. There seems two threads running the same issue.
It is understandable, but still concerning if this is a cyber attack. Hopefully , they will get sorted soon.

[#12]

My other point was reliance on phone contact. If there is a complex issue it could be better with at least backup to email.

[#13]

Or better still the forums!

[#14]

@hellfleet1 

To go back ot the original post there can be any number of reasons for a missed appointment. PN  will not know anything until OR tell them the status of the work.

Have a look at any open / closed questions on PN - https://www.plus.net/wizard/?p=search

Brian

[#15]

As a newbie , have to say it is a good and very active forum.