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Where is my router

FIXED
steemalco
Newbie
Posts: 3
Registered: a month ago

Where is my router

Due to change to fibre on28/5/21 with a new router. Still waiting for both to happen. No router or fibre.

5 REPLIES 5
Strat
Moderator
Moderator
Posts: 30,513
Thanks: 3,429
Fixes: 514
Registered: ‎14-04-2007

Re: Where is my router

Moderators Note
This topic has been moved from Plusnet Feedback to My Order.

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)

steemalco
Newbie
Posts: 3
Registered: a month ago

Re: Where is my router

Thanks for moving it to the correct location.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Where is my router

Fix

Thanks for your post @steemalco 

I can see one of my colleagues has picked up the ticket 214775338 you've raised and progress your fibre order manually to our suppliers. Having checked the order now I can see the service is due to go live on the 10th before midnight.

We'll post your new router out to you before this happens.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
steemalco
Newbie
Posts: 3
Registered: a month ago

Re: Where is my router

Thanks for the router router information.

I also need help on another matter. I cannot communicate verbally due to cancer treatment and this is a permanent condition. How can I deal with Plusnet without using the telephone?

Thanks 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,304
Thanks: 6,517
Fixes: 1,074
Registered: ‎21-04-2017

Re: Where is my router

Thanks for getting back to me @steemalco

No problem, what do you need further help with?

Feel free to drop me a PM by going Here if you'd want to take it privately, or message us via Facebook/Twitter.

Also you can contact us through a text relay service, there's some more information Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team