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When will the router arrive?

FIXED
C-A-W
Grafter
Posts: 48
Thanks: 1
Registered: ‎10-12-2018

Re: When will the router arrive?

Thank you. I have replied to the ticket as requested.

Plusnet Help Team
Plusnet Help Team
Posts: 11,494
Thanks: 3,505
Fixes: 576
Registered: ‎21-04-2017

Re: When will the router arrive?

Thanks for that.

I've updated the support ticket for you now.

Let us know if you need any further assistance at all. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
C-A-W
Grafter
Posts: 48
Thanks: 1
Registered: ‎10-12-2018

Re: When will the router arrive?

Thank you. Could I ask another small favour?

The phone line the router is connected to is quite poor and I've had to use a long extension lead from the socket to the router. On the day I set it up, the connection was very unstable but it seemed to improve over the next few days. Would it be possible for someone to look at it and post a graph so I can see if it's settled down OK now?

 

Plusnet Help Team
Plusnet Help Team
Posts: 11,494
Thanks: 3,505
Fixes: 576
Registered: ‎21-04-2017

Re: When will the router arrive?

Sure thing, things don't look too bad today but you had quite a number of drops yesterday:

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
C-A-W
Grafter
Posts: 48
Thanks: 1
Registered: ‎10-12-2018

Re: When will the router arrive?

Thank you - it's probably pretty much what I suspected. At least it's on more often than it's off (unless someone physically knocks the phone plug out of the socket and leaves it sitting disconnected on the floor, which is what happened on Saturday/Sunday).

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 11,494
Thanks: 3,505
Fixes: 576
Registered: ‎21-04-2017

Re: When will the router arrive?

No problem. Let us know if the drops continue.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team