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Waiting for Credit

Jamie11
Newbie
Posts: 1
Registered: ‎29-01-2024

Waiting for Credit

Hi, I've been waiting over 4 weeks now for credit to come on to my account after a delay in my set up time

2 REPLIES 2
jab1
Legend
Posts: 19,153
Thanks: 6,291
Fixes: 289
Registered: ‎24-02-2012

Re: Waiting for Credit

When did your service actually commence, and what is your invoice date?

John
MisterW
Superuser
Superuser
Posts: 16,258
Thanks: 6,220
Fixes: 447
Registered: ‎30-07-2007

Re: Waiting for Credit

@Jamie11 it can take up to 30 days to be credited to your account. AFAIK You wont see it in the balance until your next billing date

https://www.plus.net/help/legal/automatic-compensation/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.