Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
29-01-2024 1:27 PM
Hi, I've been waiting over 4 weeks now for credit to come on to my account after a delay in my set up time
29-01-2024 1:31 PM
When did your service actually commence, and what is your invoice date?
29-01-2024 1:32 PM
@Jamie11 it can take up to 30 days to be credited to your account. AFAIK You wont see it in the balance until your next billing date
https://www.plus.net/help/legal/automatic-compensation/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
