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Waiting for Broadband to work

Hypista
Newbie
Posts: 1
Registered: ‎03-10-2022

Waiting for Broadband to work

Hi, been with Plusnet for two years broadband and mobile and never had problem before.
However told them on the 23/08 that I will be moving home on the 1/09 an still no internet!!
All I get told when I ring up or get an email is that it is problem is with Openreach and it's been elevated to the appropriate team.
Getting fed up now any ideas?
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,454
Thanks: 6,615
Fixes: 1,482
Registered: ‎11-01-2008

Re: Waiting for Broadband to work


Moderators Note


This topic has been moved from Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
RealAleMadrid
Aspiring Hero
Posts: 2,688
Thanks: 1,368
Fixes: 59
Registered: ‎07-07-2009

Re: Waiting for Broadband to work

@Hypista  If you don't get any staff response try raising a complaint

complaints-code-of-practice 

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Waiting for Broadband to work

Hi @Hypista,

I'm very sorry to hear about the delay to the house move order. I've had a look over the account this morning and I can see that an update is due on the 7th of October, this Friday. We'll get back to you as soon as possible, but if you have any queries in the meantime then please don't hesitate to get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team