Upgrade from ADSL to Fibre - unexplained delays
Following your advice I put my number (I had to look this up) into the checker. This is what it says:
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability | WBC SOGEA Availability | Left in Jumper | ||
|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||
VDSL Range A (Clean)  |
80 | 59.6 | 20 | 17.1 | 50.9 | Unavailable | Available | -- |
| VDSL Range B (Impacted) |
80 | 55 | 20 | 15.7 | 44 | Unavailable | Available | -- |
| G.fast Range A (Clean) |
-- | -- | -- | -- | -- | Unavailable | -- | -- |
| G.fast Range B (Impacted) |
-- | -- | -- | -- | -- | Unavailable | -- | -- |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| WBC FTTP | Upto 1000 | Upto 220 | -- | Available | 1 Stage |
| Observed Speeds | VDSL | ADSL |
|---|---|---|
| Max Observed Downstream Speed | 62.28 | 15.19 |
| Max Observed Upstream Speed | 20 | 1.18 |
| Observed Date | 2025-06-14 | 2021-08-23 |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| Premise Environment | Status |
|---|---|
| Bridge Tap | U |
| VRI | -- |
| NTE FacePlate | -- |
| Last Test Date | -- |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | Y |
| SOADSL Restriction | N |
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.
FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
If Full Fibre is available one of these (or something similar) should be attached to the top of the pole. These are Connectorized Block Terminals (CBT). The fibre is plugged into one of the ports then run overhead to your property.
Once at your property it gets brought down to ground level to a Consumer Splice Point (CSP) before being brought in to your property to terminate in an Optical Network Terminal (ONT).
Your current copper connection should function right up to the day of the house install.
Brian