cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade Lead Time

chapmantr
Newbie
Posts: 9
Registered: ‎05-07-2012

Upgrade Lead Time

Hi,

 

I placed an upgrade order to go from ADSL to FTTC on Wednesday morning, does anybody know how long it usually takes for Plusnet to provide an install date?

 

Regards,

 

Tim

 

(Helpdesk ticket number #128986176)

7 REPLIES 7
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Upgrade Lead Time

Hi there,

 

It looks like the order has already been accepted and is due for the 19th July.

 

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
gromit69
Grafter
Posts: 26
Thanks: 1
Registered: ‎02-12-2014

Re: Upgrade Lead Time

Sorry to thread hijack, but I was about to ask the exact same question. So ADSL -> FTTC lead time is around 2 weeks?

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Upgrade Lead Time

Roughly yes, but can vary depending on area and engineer availability.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
HarryB
Community Gaffer
Community Gaffer
Posts: 5,184
Thanks: 1,460
Fixes: 255
Registered: ‎25-03-2015

Re: Upgrade Lead Time

@gromit69 I've just had a look at yours and it's due to complete on 13/07/16 Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
gromit69
Grafter
Posts: 26
Thanks: 1
Registered: ‎02-12-2014

Re: Upgrade Lead Time

That's cracking - TYVM Smiley

chapmantr
Newbie
Posts: 9
Registered: ‎05-07-2012

Re: Upgrade Lead Time

Thanks for that Chris, when should I expect the new router to arrive?

 

Cheers,

 

Tim

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Upgrade Lead Time

It would have been ordered a few working days prior to the activation, but I've manually ordered it now so it should arrive next week.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.