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Txt message

Simmie88
Newbie
Posts: 1
Registered: ‎08-05-2018

Txt message

Received a txt saying

Your broadband order has successfully completed. If you want more information, go to http://help.plus.net. Connection problem? Visit http://faults.plus.net

After getting the txt I set up my new router but I still have a red light on my router? Will I get another txt when it goes live? Or should it working straight away?

Thanks in advance
2 REPLIES 2
Gel
All Star
Posts: 2,033
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 782
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Txt message

Hi @Simmie88

Apologies for the issues you have had with your broadband. While the order had completed on our supplier system it looks like your account hadn't fully activated to reflect the completed order. I have updated the details for you now so you should be able to connect to the internet.

Let us know if you experience any problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team