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Switch from BT

Posts: 2
Registered: ‎26-09-2022

Switch from BT

I ordered a switch from my previous BT line to plusnet, selected a date for the 19th September, got a letter confirming from BT/Openreach of the automatic switch, receieved router but 19th comes and goes and nothing, internet is still working fine but no email from plusnet or BT about the situation. We receieved the router 2 days prior but that's about it, currently the order just states "Your order is currently being processed"


I assumed the order was delayed so gave some time for it but we haven't heard anything from then and would like to know why. Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 392
Fixes: 87
Registered: ‎22-01-2018

Re: Switch from BT


Hiya @rocketplot


Thanks for getting in touch and I'm sorry for the confusion over your order. I know what a hassle this is. 


We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.


I can see that you have an active connection, please get back in touch if you need any further help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team