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Still waiting…

Nicky5798
Newbie
Posts: 5
Registered: ‎03-09-2021

Still waiting…

Is it common to wait a few weeks to set up the broadband?

No further update since the first confirmation email. 
So funny. 

3 REPLIES 3
jab1
Legend
Posts: 16,597
Thanks: 5,219
Fixes: 245
Registered: ‎24-02-2012

Re: Still waiting…

@Nicky5798 Welcome to the forums. How far have you got - what 'confirmation email' and do you have a router?

John
dvorak
Moderator
Moderator
Posts: 29,456
Thanks: 6,615
Fixes: 1,482
Registered: ‎11-01-2008

Re: Still waiting…


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Still waiting…

Thanks for your post @Nicky5798 and welcome to our Community Forums.

I'm really sorry for the delay. I can see your order actually completed on the 30th July, but we hadn't automatically ordered your router or activated your account. I'm sending your router now we'll put in the post and get to you as soon as we can.

Can you post back once you've received it? We'll then activate your account for you so you can use your broadband.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet