Still waiting to be connected!!!!

[#1]

Thank you @Spitfire1940

I can understand the rationale, but setting up a new account for the sake of DPA shouldn't really be an option.

Anyway, let us know if you have any further issues / questions at all regarding the original account, technical issues etc, we'll be more than happy to help.

[#2]

That’s what the gentleman said in the PlusNet Customer Options Department.  If Customer Services or Sales had put me through to them, then the issue would have been resolved much sooner.  He said he will raise these concerns to the relevant parties.

Many thanks again and a huge thanks to ME in the Customer Options Department.