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Ordered online but no conformation email received.

clh324
Interested
Posts: 1
Registered: ‎12-08-2021

Ordered online but no conformation email received.

Hi, I recently ordered fibre from you but I am yet to receive a conformation email. As well as this I am unable to sign in to my account as my login details are not recognised. Has my order actually been placed?

 

1 REPLY 1
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Ordered online but no conformation email received.

Hi @clh324, thanks for getting in touch and I'm sorry to hear you've not received any confirmation regarding the orders on your account. I can confirm when looking over the account that the order to set up your phone and broadband look to have been placed and are committed to complete on 26/08/21. If you're having trouble when trying to log into the acocunt then I'd advise resetting the account password here:
https://www.plus.net/forgotpassword/

I hope this helps.