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Still no router

philshutt
Newbie
Posts: 2
Registered: ‎10-11-2022

Still no router

Been waiting for a month for a connection.. Then engineer arrives does his bit spot on on Tuesday... Asks where my router is... Said it hasn't arrived yet.. He said it should be here for when I get here.. And still waiting... Never had an issue with plus net for years now this.. Certainly not ideal for kids homework etc...
4 REPLIES 4
jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Still no router

@philshutt What modem/router had you previously been using?

John
philshutt
Newbie
Posts: 2
Registered: ‎10-11-2022

Re: Still no router

I'm not sure... I've moved house and can't find any cables for my old one
jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Still no router

Ah - that's a shame. Hopefully a PN staffer will pick this up, but it could be a couple of days, they are a 'little stretched' at the moment.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,926
Thanks: 5,012
Fixes: 317
Registered: ‎04-04-2007

Re: Still no router

@philshutt your router was shipped on the 7th. I'll message you the tracking reference.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵