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Order delayed please help

Posts: 1
Registered: ‎06-11-2022

Order delayed please help

Hello there

I want some help or explanation as to why my order has been delayed. I have medical school finals coming up and this is really inconvient and stressful. Please can someone look into this. Thank you kindly.
Tags (1)
Posts: 22,347
Thanks: 9,212
Fixes: 147
Registered: ‎22-08-2007

Re: Order delayed please help

Delayed orders

There are a multitude of reasons why order processing might be reported as delayed and usually it is nothing to be too concerned about, but there are exceptions. The following are some of the common causes of orders being delayed...

  • The user told their existing supplier that they are moving and the consequential action by their existing supplier will prevent any new ISP placing orders to take over the service - this needs affirmative action with the existing supplier
  • The existing circuit to the property cannot be identified in BT Openreach's systems due to errors in their data - this can give rise to the need for special processes (ORDI and Bridge cases) with BTOR to correct THEIR data
  • Something was not quite right with the order raised by Plusnet - these are usually sorted quickly

To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Order delayed please help

Hey @lc7171,

I'm really sorry to hear that there had been a delay. I've had a look over the account this evening and from what I can see, everything now appears to be up and running. If you're experiencing any issues with the service on your end, please let us know and I'll be more than happy to investigate further Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team