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Still no router

Adi2
Newbie
Posts: 1
Registered: ‎18-08-2022

Still no router

I had an email on the 10 dating my router has been sent. But I still haven't got it yet. Other emails say phone and broadband are up.and running, but I can't connect (obviously). My original order had been from 29th July. I've been waiting a while to get connected.
1 REPLY 1
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,930
Thanks: 5,016
Fixes: 317
Registered: ‎04-04-2007

Re: Still no router

I think I can see what might have happened here.

The way your address is formatted in the system, means it has populated the first line of your address in the format: -

Flat <flat number>-<road number>
<road name>

e.g: -

Flat 1-50
Something Road

I imagine that makes it quite difficult for the postie to figure out where the parcel needs to go.

I notice you have requested a replacement via support, however they seem to have ordered the replacement against the same malformed delivery address.

I've cancelled the replacement order and submitted a new order against a more sensibly-formatted address. Should turn up tomorrow all being well and you may receive an email or two about it.

Apologies for the inconvenience.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵