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Speaking to someone

Posts: 1
Registered: ‎26-07-2020

Speaking to someone

Is it just me or is it impossible to talk to someone in plusnet. I signed up 5 weeks ago still waiting for a date for an engineer. Tried calling several times I waited twice for 40 minutes and gave up all other attempts were replied with an automated message saying they are too busy and to try later!

I managed to get a text conversation going and had a response promising updates at certain times, tried to reinitiate the chat but had a response saying thank you for contacting us we can’t find your details. Tried live chat which is pointless as is a bot. At a loss now so I have no alternative other than cancel my direct debit and go elsewhere.
Posts: 31,153
Thanks: 3,783
Fixes: 562
Registered: ‎14-04-2007

Re: Speaking to someone

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 100.0.1 (64-bit (64-bit)