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Where is my router!?

Posts: 1
Registered: ‎24-07-2020

Where is my router!?

I have been on hold to Plusnet for over an hour, I have tweeted them, facebook messaged them and messaged them on Instagram and I have had no reply. 


My Line went live a few days ago and I have still received absolutely no communication about my router. When will it be sent out and when will I receive it? 

I am still within the cancellation period so I will be terminating the contract if I don't get an update as the customer service is already appalling and I've only been with them for 10 days and not even used any internet yet!

Aspiring Pro
Posts: 620
Thanks: 62
Fixes: 1
Registered: ‎19-08-2007

Re: Where is my router!?

Whats your current router?

 that is what router did you have from your previous Internet service provider?


There is a chance it may work with your plusnet service without to much trouble.

 Plusnet are a budget ISP and their routers ( in my opinion) fall under the category of only just about good enough at best.

 the best location for a plusnet router is in its box not plugged into anything, and for you to use your own router/modem instead - take a look at the "my router" sub forum

Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Where is my router!?


The OP didn't mention if they already had a router. Have you ordered fibre?

Also, if they did have a previous ISP and weren't on fibre then they'd need a VDSL router and not an ADSL one.

Hopefully a member of staff may pick this up, and you can PM them with your username so they see when it was dispatched. 

Posts: 29,503
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Where is my router!?

Moderators Note

This topic has been moved from ADSL Broadband to My Order

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