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Sim card not arrived

medjber
Newbie
Posts: 4
Registered: ‎13-12-2022

Sim card not arrived

My SIM card has not arrived and Plusnet has arranged with my previous mobile provider to be disconnected. Have done several transfers between providers in the past and never got disconnected prior to receiving the new SIM card.
8 REPLIES 8
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Sim card not arrived

Hey @medjber,

I am very sorry to hear that the SIM cards not arrived just yet. It can take up to 3-5 working days to arrive from the date it's dispatched, however deliveries may take a little longer at the moment due to current strike actions and the upcoming festive season. Please may I ask when the transfer completed and whether or not the SIM card's arrived in the time since you made this post the other day?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
medjber
Newbie
Posts: 4
Registered: ‎13-12-2022

Re: Sim card not arrived

Hi,

The SIM card has not arrived and I have been disconnected from my mobile provider since then. It is not right that disconnection is arranged prior to receiving the new SIM card .

Regards
medjber
Newbie
Posts: 4
Registered: ‎13-12-2022

Re: Sim card not arrived

I was disconnected on Monday 5th December and had no working phone since.
medjber
Newbie
Posts: 4
Registered: ‎13-12-2022

Re: Sim card not arrived

Two weeks without phone as SIM Card has not arrived and my phone disconnected. I will be calling Plusnet this afternoon to cancel the contract and move to a provider who ship their SIM cards within 2 days.
Townman
Superuser
Superuser
Posts: 22,780
Thanks: 9,473
Fixes: 154
Registered: ‎22-08-2007

Re: Sim card not arrived

We have reports of routers shipped via an assured 24 hour tracked service to have been stuck in a Royal Mail sorting office for over 10 days. There is no reason to not suspect that the delivery of SIMS (from all suppliers) are similarly blighted by militant union strike action.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Sim card not arrived

Hi medjber, could you send me a PM with your full name and mobile number please and I'll get that chased up for you. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 22,780
Thanks: 9,473
Fixes: 154
Registered: ‎22-08-2007

Re: Sim card not arrived

Send a Personal Message

Support staff might ask for private information to be sent via a Personal Message (PM) which new users might not know how to do. Further to that, new users might not have sufficient ranking (Just Browsing, Interested and Newbie) to send PMs:-

  • Have made 5 or more posts
  • Have logged in (and out) at least twice and made 3 posts

Having attained the (Hooked) ranking a PM is sent as follows:-

  1. Click on the staff member's name in the left panel
    Web capture_27-11-2022_111734_community.plus.net.jpeg
  2. Click on SEND PRIVATE MESSAGE on the right
    Web capture_27-11-2022_113524_community.plus.net.jpeg

Note that PMs sent to one staff member are visible to all staff members to provide support continuity across working rosters.


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Smith7
Seasoned Pro
Posts: 615
Thanks: 356
Fixes: 3
Registered: ‎14-09-2021

Re: Sim card not arrived


@Townman wrote:
. There is no reason to not suspect that the delivery of SIMS (from all suppliers) are similarly blighted by militant union strike action.

That's where being able to go into a shop and get a replacement SIM 

When I had a problem with my back up phone I went into the Three shop I was given a new SIM which sorted the problem all in an hour and it was free 

It's a pity PN does have spare SIM's at the BT/EE  shops but that would be too easy

Many corner shops/newsagents also sell SIM's for many companies for about 0.99p