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Silver key address on Openreach database

djhaywire
Newbie
Posts: 2
Registered: ‎23-03-2023

Silver key address on Openreach database

I’ve recently requested to move provider from BT to Plusnet and have signed up and paid my initial fee. However I have now been told that I have a silver key address on the Openreach database and would need a new phone line installed. I suspect this is because I changed my house name shortly after I moved in about 17 years ago and the Openreach database has not been updated. I believe I now need Plusnet to raise an ORDI request with Openreach as soon as possible to have this corrected. The address on my Plusnet account is my “new” address which matches the Royal Mail database. The Openreach database must still have my “old” address. I certainly don’t need a new phone line installed as BT has been my ISP for at least 12 years. Am I correct in my assumptions above?
3 REPLIES 3
Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Silver key address on Openreach database


Moderators Note

This topic has been moved from Broadband to My Order

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Townman
Superuser
Superuser
Posts: 23,292
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Registered: ‎22-08-2007

Re: Silver key address on Openreach database

I believe that ORDI requests are the province of the existing provider - see ORDI Request - BT Community

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

djhaywire
Newbie
Posts: 2
Registered: ‎23-03-2023

Re: Silver key address on Openreach database

I believe Plusnet are now on the case and have raised an ORDI.