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Search order number

ED4
Newbie
Posts: 6
Registered: ‎06-02-2023

Search order number

I have a 14 digit order no. placed for FTTP can I search using the order number anywhere to check for any progress etc

12 REPLIES 12
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
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Registered: ‎21-04-2017

Re: Search order number

Does the order reference begin with VOL and/or did we sign you up to BT for FTTP by any chance?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 17,286
Thanks: 5,573
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Registered: ‎24-02-2012

Re: Search order number

You would be better logging into your account and checking for open/closed tickets via this link: https://www.plus.net/member-centre/login?p=search

John
ED4
Newbie
Posts: 6
Registered: ‎06-02-2023

Re: Search order number

No it doesnt begin with any letters. I am with BT and am in the process of switching to plusnet but it seems to be a long wait

 

jab1
Legend
Posts: 17,286
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Registered: ‎24-02-2012

Re: Search order number

In that case, try my link.

John
ED4
Newbie
Posts: 6
Registered: ‎06-02-2023

Re: Search order number

i have tried that and the only info message i can see is order in process

jab1
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Registered: ‎24-02-2012

Re: Search order number

OK. When did you place the order with Plusnet?

John
ED4
Newbie
Posts: 6
Registered: ‎06-02-2023

Re: Search order number

approx 2 weeks ago now, i originally cancelled my BT account however I was then told by plusnet that i needn't have done so as this resulted in an open order on my openreach account. i have since ceased the cancellation with BT over a week ago now.

jab1
Legend
Posts: 17,286
Thanks: 5,573
Fixes: 259
Registered: ‎24-02-2012

Re: Search order number

Ah, that will have caused a slowdown in the transfer. My suggestion is to ring Plusnet and ask what is happening.

John
ED4
Newbie
Posts: 6
Registered: ‎06-02-2023

Re: Search order number

 ok thanks

Gandalf
Community Gaffer
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Re: Search order number

Thanks for the info @ED4 

I've had a gander at your order and can see we're due to transfer your FTTP service on the 17th of February. The transfer can take anytime up to midnight to complete.

We'll drop you an email and text once the service is ready to use.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
ED4
Newbie
Posts: 6
Registered: ‎06-02-2023

Re: Search order number

My broadband has gone live for over a week now however I am still unable to manage my account etc as the message reads order still being processed ?
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
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Registered: ‎27-11-2020

Re: Search order number

Hey there @ED4 thanks for bringing this to our attention. I can see someone has sorted this for you today. Am I right in thinking that?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team