cancel
Showing results for 
Search instead for 
Did you mean: 

Router not arrived

Jacqui3
Newbie
Posts: 1
Registered: ‎13-09-2022

Router not arrived

I was ment to recieve my router on the 7th still not arrived I have been on the phone since Friday and no one even answers just remains on hold .. my line is active and been asked for a bill payment on a service I'm not getting it's beyond a joke
3 REPLIES 3
Baldrick1
Moderator
Moderator
Posts: 12,411
Thanks: 5,586
Fixes: 430
Registered: ‎30-06-2016

Re: Router not arrived

Moderators Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Penny
Superuser
Superuser
Posts: 1,442
Thanks: 880
Fixes: 8
Registered: ‎05-04-2007

Re: Router not arrived


@Jacqui3 wrote:
I was ment to recieve my router on the 7th still not arrived

 

Superuser escalation

This topic has been escalated by one of the Superusers.

 

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Router not arrived

Hiya @Jacqui3

 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

 

I'm really sorry your router did not arrive on time and I can see you have contacted our support team. 

 

We can see a new one has been sent and you have an active connection. 

 

Please get back in touch if you need any further help. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team