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Router not arrived

Posts: 1
Registered: ‎13-09-2022

Router not arrived

I was ment to recieve my router on the 7th still not arrived I have been on the phone since Friday and no one even answers just remains on hold .. my line is active and been asked for a bill payment on a service I'm not getting it's beyond a joke
Posts: 10,854
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Registered: ‎30-06-2016

Re: Router not arrived

Moderators Note

This topic has been moved from Full Fibre to My Order

Moderator and Customer
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Posts: 1,257
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Registered: ‎05-04-2007

Re: Router not arrived

@Jacqui3 wrote:
I was ment to recieve my router on the 7th still not arrived


Superuser escalation

This topic has been escalated by one of the Superusers.



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Registered: ‎22-01-2018

Re: Router not arrived

Hiya @Jacqui3


We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.


I'm really sorry your router did not arrive on time and I can see you have contacted our support team. 


We can see a new one has been sent and you have an active connection. 


Please get back in touch if you need any further help. 


If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team