Router not arrived

Jacqui3 · ‎13-09-2022

I was ment to recieve my router on the 7th still not arrived I have been on the phone since Friday and no one even answers just remains on hold .. my line is active and been asked for a bill payment on a service I'm not getting it's beyond a joke

Baldrick1 · ‎30-06-2016

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This topic has been moved from Full Fibre to My Order

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Penny · ‎05-04-2007

@Jacqui3 wrote:
I was ment to recieve my router on the 7th still not arrived

Superuser escalation

This topic has been escalated by one of the Superusers.

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Penny Rollo * * * joined Force9 on 17/02/98 * * with PlusNet from 2000 onwards
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Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.

SammyM · ‎22-01-2018

Hiya @Jacqui3,

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I'm really sorry your router did not arrive on time and I can see you have contacted our support team.

We can see a new one has been sent and you have an active connection.

Please get back in touch if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button

Sammy M - Sheffield Team
Plusnet Help Team

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