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Fibre Order

Posts: 1
Registered: ‎13-09-2022

Fibre Order



the order tracker isnt showing any active orders and I havent had any info since the confirmation for 16th Sep. I also havent yet received the router, so was hoping the order tracker would let me know if one had been dispatched yet.


Is there something which can be done to get an update on if the router has been shipped and if my order is on track for Friday 16th Sep.




Plusnet Help Team
Plusnet Help Team
Posts: 1,894
Thanks: 409
Fixes: 91
Registered: ‎22-01-2018

Re: Fibre Order

Hiya @MikeP3


We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.


I'm really sorry for the confusion over your router and I have check the account for you, it has been dispatched today. The router should be with you in the next 3 to 5 working days. 


Please get back in touch if you need any further help. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team