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Router not arrived

Dp22
Newbie
Posts: 3
Registered: ‎07-03-2022

Router not arrived

My connection date is supposed to be tomorrow but I’ve not received my router. As I’m working from home it is essential that I have access to the internet. I’m assuming (rightly or wrongly) that my current provider won’t switch me off until I’m connected with you?
4 REPLIES 4
Mook
Seasoned Champion
Posts: 1,266
Thanks: 872
Fixes: 9
Registered: ‎27-12-2019

Re: Router not arrived

Hello @Dp22 Welcome to the forum. Sadly that's not the case. Your existing ISP could cut you off at anytime after midnight tonight. With your service not going live until tomorrow there is still time for your new router to arrive. Not what you want to hear but you should have minimal downtime, if any.

Dp22
Newbie
Posts: 3
Registered: ‎07-03-2022

Re: Router not arrived

Let’s hope it arrives!
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,904
Thanks: 5,012
Fixes: 316
Registered: ‎04-04-2007

Re: Router not arrived

@Dp22 your router will be dispatched from the warehouse today and will likely be with you tomorrow.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Dp22
Newbie
Posts: 3
Registered: ‎07-03-2022

Re: Router not arrived

Ok thanks