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Router has not arrived for full fibre engineer install tomorrow

richminust
Hooked
Posts: 9
Thanks: 3
Registered: ‎09-08-2022

Router has not arrived for full fibre engineer install tomorrow

As above. Will the engineer have it with him?

Thanks in advance.

5 REPLIES 5
MisterW
Superuser
Superuser
Posts: 15,109
Thanks: 5,756
Fixes: 410
Registered: ‎30-07-2007

Re: Router has not arrived for full fibre engineer install tomorrow

Will the engineer have it with him? No, the engineer will be Openreach ( or contractor ). They do not supply the router.

Do you have an existing router ?

from your previous posts , I guess it's a Hub One ? in which case you can use that until the Hub 2 arrives. Just connect an ethernet cable from the ONT to the WAN port on the Hub one and remove the existing cable from the DSL port

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

richminust
Hooked
Posts: 9
Thanks: 3
Registered: ‎09-08-2022

Re: Router has not arrived for full fibre engineer install tomorrow

Thank you. Yes I have a hub one. Glad it can be used in the interim.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,889
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Router has not arrived for full fibre engineer install tomorrow

Hi there richminust, I'm sorry for the delay in getting the new router to you, has that arrived yet? - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
richminust
Hooked
Posts: 9
Thanks: 3
Registered: ‎09-08-2022

Re: Router has not arrived for full fibre engineer install tomorrow

Hi Adam. Yes thank you, it arrived this morning.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,889
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Router has not arrived for full fibre engineer install tomorrow

Great, I'm glad that's reached you, do let us know if you encounter any issues and I hope everything is working as it should be. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team