Hiya @psaleh, thanks for getting in touch and for choosing to upgrade with us. I am sorry your router hasn't arrived. I'll get this sorted for you.
It look like the order wasn't fully processed so I have just actioned that for you and it should be with you within the next 3-5 working days.
I am really sorry about that and if you have any further queries at all, please let me know.
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team