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I'm due to have my fibre activated on Monday 15th Jan but have yet to receive any notification my router has been dispatched and I have read it can take up to 5 working days. Should it have been dispatched by now?
I'm very sorry to hear that you've not had any information regarding your router.
I have left a ticket on your account following your query. You can view this here
Should you have any further questions, please feel free to get in touch.