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Reward card email

FIXED
DavidW3
Dabbler
Posts: 10
Thanks: 4
Fixes: 1
Registered: ‎19-01-2022

Reward card email

Good Afternoon Plusnet,

 

Does anyone know how long it takes to receive the email about the reward card that was offered when i signed up?

 

 

Many thanks 😊

6 REPLIES 6
Ngoc
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-02-2022

Re: Reward card email

I'm also waiting to receive reward card email. Been 6 days since my broadband got activated and still no email. Says it takes up to 10 to receive email
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Reward card email

Fix

Hiya @DavidW3, thanks for getting in touch.

 

I'm sorry you haven't yet received further communication on your reward. After 10 days of your account being live you will receive an email to claim the reward (keep an eye out in your junk mail). Once you claim the reward, you can then expect to receive this within a further 30 days.

 

I hope this helps and you can find further information on rewards here: https://www.plus.net/broadband/cashback-and-vouchers-faqs/

 

If you do have any further queries at all, please just get back to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Reward card email

Hiya @Ngoc, I'm sorry that you too haven't received your reward.

 

If you still haven't received anything about your reward after being live for 10 days, just get back to me so I can chase this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
DavidW3
Dabbler
Posts: 10
Thanks: 4
Fixes: 1
Registered: ‎19-01-2022

Re: Reward card email

Thank you Lauren. 

I received the email yesterday evening and all ok. 

 

🙂 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Reward card email

That's great to hear! Thanks for the update and just get back to me should you have any further queries.

 

Hope you have a good day Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
rubix1942
Dabbler
Posts: 21
Registered: ‎11-01-2022

Re: Reward card email

Don't hold your breath.  They promised me one so I switched.  And nothing....now they are telling me I won't get one at all.  Incredible.