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No reward card email....

FIXED
Barney68
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-12-2021

No reward card email....

Hi, my Mobile Sim was ordered 19th Nov 2021 and activated 23rd Nov but I still haven’t received my £50 reward card email.

I have spoken to customer services a few times but getting conflicting advice. One says that email will arrive after 10 days and another informed me that it would take upto 45 days ???.

I signed up directly through Plusnet.

If anyone could help I’d be very grateful.... Thanks

4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No reward card email....

Fix

Thanks for your post @Barney68 and welcome to our Community Forums.

I'm really sorry to see you've not received your reward card yet after signing up to our mobile service.

Does the information I've posted up Here help? Let me know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Barney68
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-12-2021

Re: No reward card email....

Thanks Gandalf, all sorted now .👍

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No reward card email....

Awesome, I'm glad to see that!

Let me know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
rubix1942
Dabbler
Posts: 21
Registered: ‎11-01-2022

Re: No reward card email....

Me neither despite being promised one if I switched, worst decision ever.....now they tell me I wont get a rewards card at all, lovely people.