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Reward Card - Email not received

Posts: 4
Registered: ‎31-08-2022

Reward Card - Email not received

We were new to Plusnet and have had our broadband since 01/07/22, very happy with the service so far however we have not received our reward card or the email to claim our reward card.


We were offered £100 reward by one of the Plusnet agents, I have the chat transcript and a screenshot of the offer available. 

I have contacted Plusnet twice and emailed the purecard plusnet email address and haven’t received a reply. Any suggestions of how to resolve this?



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