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Recently renewed... but two issues

SpottedDick
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-01-2017

Recently renewed... but two issues

Got the end-of-contract email as expected and, after scouting around for cheaper offers, couldn't find any so decided to renew.  Renewal went through within a day - great.

However,

Problem 1: I've now lost the referral discount that was applied to my previous 18-month contract, and

Problem 2: No information has been provided by Plusnet so far on how to claim the £50 cashback.

Can anyone help?

Thanks

 

3 REPLIES 3
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 783
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Recently renewed... but two issues

HI @SpottedDick, thanks for getting in touch

 

You'll receive an email within the next 28 days with regards to claiming your cashback. Please note on occasions, these emails can go into your spam/junk folder so I'd recommend checking all folders.

 

In regards to your referral discount, we're currently seeing 2 active referral discounts from our side. Please do let us know if there should be more.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
SpottedDick
Dabbler
Posts: 14
Thanks: 2
Registered: ‎09-01-2017

Re: Recently renewed... but two issues

Thanks @abails0105 ,

Two referrals is correct.

I’ll look out for the cashback email.

Regards,

Richard

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 783
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Recently renewed... but two issues

No worries @SpottedDick

 

Let us know if we can help with anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team