Recently renewed... but two issues

[#1]

Got the end-of-contract email as expected and, after scouting around for cheaper offers, couldn't find any so decided to renew.  Renewal went through within a day - great.

However,

Problem 1: I've now lost the referral discount that was applied to my previous 18-month contract, and

Problem 2: No information has been provided by Plusnet so far on how to claim the £50 cashback.

Can anyone help?

Thanks

[#2]

HI @SpottedDick, thanks for getting in touch

You'll receive an email within the next 28 days with regards to claiming your cashback. Please note on occasions, these emails can go into your spam/junk folder so I'd recommend checking all folders.

In regards to your referral discount, we're currently seeing 2 active referral discounts from our side. Please do let us know if there should be more.

Thanks

[#3]

Thanks @abails0105 ,

Two referrals is correct.

I’ll look out for the cashback email.

Regards,

Richard

[#4]

No worries @SpottedDick

Let us know if we can help with anything else