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Quick query

FIXED
thetannery1
Dabbler
Posts: 10
Thanks: 2
Fixes: 1
Registered: 15-04-2016

Quick query

My internet connection is due to be activated Saturday/Sunday, whilst the phone line is already up and running.  I notice however, that I dont get incoming calls (person calling goes straight to an automated message).  Outgoing calls are made fine though and there is a dial tone (with no line noise).

 

Will this problem affect/be sorted by the internet activation ?

Wibble!
14 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
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Registered: 01-01-2012

Re: Quick query

Can you PM me your username?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thetannery1
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Re: Quick query

Message has been sent!

Wibble!
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
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Registered: 01-01-2012

Re: Quick query

Thanks. Your order actually completed today so I've activated your account and you should be able to get online.

With regards to your phone our tests have found a potential fault. We're just getting this looked into further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
thetannery1
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Re: Quick query

Thanks for that.

 

Is it an exchange related problem or potentially one at the property ?

Wibble!
thetannery1
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Re: Quick query

Unfortunately internet access isn't available - No up/down connection or anything like that.

 

It does look as though the incoming call problem is going to be a.. problem...

 

Have organised an engineer to come out next week to try and find where the fault is...

Wibble!
PeeGee
Aspiring Pro
Posts: 1,075
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Registered: 05-04-2009

Re: Quick query

Stupid Qn: Have you checked that an outgoing call (to your mobile?) presents the correct caller Id?

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
thetannery1
Dabbler
Posts: 10
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Registered: 15-04-2016

Re: Quick query

Yes, the outgoing number matches the number given.
Wibble!
thetannery1
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Re: Quick query

The main concern will be if it's not an exchange problem, the phone line, as far as I can see goes into a long-abandoned server room with the phone line there not being in great shape, resulting in any non-easy fix being a waste of time and effort...
Wibble!
MattyC
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Re: Quick query

Hoping that this is resolved for you tomorrow with your engineer appointment. Are you ok to keep us posted?

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
thetannery1
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Registered: 15-04-2016

Re: Quick query

Will do
Wibble!
thetannery1
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Re: Quick query

So far, it's not going terribly well. The assigned number was different to that given, but that was quickly sorted. However, the poor chap is having to deal with an ancient distribution point and a socket that's knackered, along with dodgy fuses...
Wibble!
thetannery1
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Re: Quick query

Fix

Got it all up and running after 2 hours.  The chap was very prompt which was great.

 

The phone socket and line had numerous problems, ranging from the intruder system probably causing problems to the actual socket being broken (someone had taken parts out) and the line not working well anyway.

 

However, after a bit of jerry rigging around the distribution point and relocating the router, it is all running...

Wibble!
Plusnet Help Team
Plusnet Help Team
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Re: Quick query

Sounds like the engineer did a thorough job, glad to hear you're up and running.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
thetannery1
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Re: Quick query

.IMG_20160421_135026232.jpg


Chris wrote:

Sounds like the engineer did a thorough job, glad to hear you're up and running.


Yes, he was very good.  This is how it all ended up...

Wibble!