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Price query

punkpreacher
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎05-08-2021

Price query

I have just upgraded to unlimited Fibre for 21.50 per month. However, on my notification email it tells me it will cost me £41.75 per month. Do I need to be worried about this?

3 REPLIES 3
jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Price query

@punkpreacher I suspect, but can't confirm without see the emails, that the £41.75 does not include any negotiated discounts. Unfortunately, this is a 'quirk' of the PN accounting system, but you should only be charged the £21.50

John
punkpreacher
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎05-08-2021

Re: Price query

Yes, I think it might be that. But you would have thought this would be made clear on the email.

jab1
Legend
Posts: 18,925
Thanks: 6,210
Fixes: 286
Registered: ‎24-02-2012

Re: Price query

You would expect that, yes, but unfortunately the PN 'system' is not that user friendly.

John