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Previous supplier still billing me

M17HAW
Newbie
Posts: 2
Registered: ‎18-05-2023

Previous supplier still billing me

Can anyone help . I am still being billed by my previous supplier (Talktalk) who tell me that they cannot cancel my account with them because there is still an inflight order in place and it’s an issue with Plusnet. Plusnet say it’s Talktalk’s issue . I am getting nowhere . My service is definitely with plusnet now .I am losing the will to live 🤦🏻 as I can’t seem to get a resolve despite phone calls : emails/ letters . Any ideas who I can contact ?
3 REPLIES 3
Mr_Paul
Seasoned Pro
Posts: 527
Thanks: 187
Fixes: 10
Registered: ‎07-06-2022

Re: Previous supplier still billing me

@M17HAW 

What type of broadband did you have with TalkTalk, (ADSL, FTTC or FTTP)?

Are you getting the same type of broadband from Plusnet?

M17HAW
Newbie
Posts: 2
Registered: ‎18-05-2023

Re: Previous supplier still billing me

Hi there , Thankyou for the response, I’m pretty sure it was ADSL , basic anyway , no fibre in my location and I believe it is the same with plusnet . Open reach did the changeover back in January so definitely only plusnet supplying but it would seem that there was an admin error perhaps .
James30
Plusnet Help Team
Plusnet Help Team
Posts: 354
Thanks: 127
Fixes: 18
Registered: ‎19-04-2023

Re: Previous supplier still billing me

@M17HAW - Hi, I'll DM you to get your username and double check it's with us. If so then your point of contact is definitely with your old supplier.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team