cancel
Showing results for 
Search instead for 
Did you mean: 

Potential problem with line, order cancelled?

goldersgreen
Newbie
Posts: 1
Registered: ‎20-01-2019

Potential problem with line, order cancelled?

So I signed up earlier today, and within hours was informed there's a potential issue with the line in the property I'm due to move into in two weeks. Of course the relevant department doesn't work on a weekend so I'll have to wait. Any ideas of what the issue might be? Checked BT and it's an ADSL (but not fibre) enabled line, and I purposefully didn't get fibre for that reason.

2 REPLIES 2
Mustrum
Community Veteran
Posts: 2,407
Thanks: 532
Fixes: 53
Registered: ‎13-08-2015

Re: Potential problem with line, order cancelled?

If the property is currently occupied then it is likely that the current occupier will have cancelled the line. You can't place a new order until the cease happens.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,129
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Potential problem with line, order cancelled?

Sorry to hear this.

I can see you've spoken with our provisioning team who have advised you on the cause of this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team