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Poor start

highsenburgh
Hooked
Posts: 8
Thanks: 1
Registered: ‎19-08-2022

Poor start

So my contact started Friday 19th and now it’s the 21st and my router is not here nor my link for the £75 so I am not that happy as it’s the hole weekend with out internet and I am paying for something that I can not use. So what do I do they have said router will be here beginning of next week. They also said it would be here last week and it was not here. So what options have I got.
6 REPLIES 6
Baldrick1
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Re: Poor start


Moderators Note


This topic has been moved from Broadband to My Order

Moderator and Customer
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bobpullen
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Re: Poor start

Your router left the warehouse last Tuesday and was sent using First Class post so it's very unusual for it not to have arrived Huh

Bob Pullen
Plusnet Product Team
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Mr_Paul
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Registered: ‎07-06-2022

Re: Poor start

Actually, I don't think that these sort of postal delays are unusual nowdays.

I have recently bought 3 different items on eBay in the past few weeks. All were sent via "Royal Mail 24", or "Royal Mail 48", (confirmed by the postage labels.

All 3 items arrived at least 3 days later than they should have. ☹️

Who knows how long the unspecific "First Class" takes now?

 

 

highsenburgh
Hooked
Posts: 8
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Registered: ‎19-08-2022

Re: Poor start

Thank you
bobpullen
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Re: Poor start


@Mr_Paul wrote:

Actually, I don't think that these sort of postal delays are unusual nowdays.

I have recently bought 3 different items on eBay in the past few weeks. All were sent via "Royal Mail 24", or "Royal Mail 48", (confirmed by the postage labels.

All 3 items arrived at least 3 days later than they should have. ☹️

Who knows how long the unspecific "First Class" takes now?


There's nothing here to suggest any widespread problems. There certainly will be towards the end of the week though and after the Bank Holiday 😕

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

highsenburgh
Hooked
Posts: 8
Thanks: 1
Registered: ‎19-08-2022

Re: Poor start

I spoke to someone first thing and they are going to send another one out thank you for your help